Refund policy

We want you to be happy with your purchase! If for some reason you would like to return your purchase of any unworn and undamaged jewelry within 15 days for a refund. We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Anything beyond 15 days is not eligible for a refund or exchange. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at mariaryanjewelry@gmail.com. Please note that returns will need to be sent to the following address: 5 Sparwheel Lane HHI, SC 29926 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If your shipping was included with your order, you will be refunded the amount minus 10$ for shipping. 
You can always contact us for any return question at mariaryanjewelry@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on custom orders or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mariaryanjewelry@gmail.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value. If the item was not marked a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver and she will find out about your return.

SHIPPING

You will be responsible for paying your own shipping cost to return/exchange your items.  Shipping is non refundable.  If you receive a refund, shipping costs will be deducted (if it was included) from your refund amount. Depending on where you live, th time it may take for your exchanged product may vary.